We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the return and refund process due to damage or defect, you must inform our Consumer Care team at info@cscurascience.com within 2 business days from delivery with supporting evidence (picture of your item and its condition) and order number. If a specific Pick-up address & Preferred Pick-up Date is not provided, by default your original shipping address will be used. You will be contacted by the courier provider before Pick-up, please ensure that the parcel is ready.
If you wish to return any of the items due to other reasons, you will need to initiate your own courier arrangement back to our warehouse, and provide us with a copy of your tracking document (i.e. Air Waybill). Partial refunds are strictly not allowed, and all items in the same order including gifts & samples must be returned. All items must be in its original purchase condition; product and packaging must be unopened, unused, unmarked and not defaced in any manner.
Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your original mode of payment within 14 business days.
Reflection of the amount refunded in the customer’s original mode of payment is subject to the customer’s bank approval process.
You can always contact us for any return question at info@cscurascience.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cscurascience.com. Cancellation of Order We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment. Others CSCurascience reserves the right to amend, vary and/or supplement the Policy from time to time. You are advised to check this Policy from time to time for changes/updates.
The User’s continued use or access to the Platform on or after the date on which any amendments, variations and/or supplements come into effect shall be construed as the agreement to be bound by the amended Policy.
